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How We Keep Your Account Safe

Your privacy sits at the centre of how we run wangi288. We collect only what we need to verify your account, process your deposits via DANA, OVO, GoPay…

Encrypted account dataDANA, OVO, GoPay and QRIS securedYour withdrawal details protected
wangi288 How We Keep Your Account Safe
NEED HELP

How to Request Your Data or File a Concern

We respond to data requests, privacy complaints and account-access questions within three business days. Reach out through the channels below and we'll walk you through what we hold and how to update or delete it.

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team answers during business hours, seven days a week. We handle privacy questions and data-access requests in real time.

Email Support

Send your privacy concern or data request to [email protected]. Include your account username and the exact information you want to access or delete. We reply within 48 hours.

Account Settings

Log in and go to Settings > Privacy & Data. You can download your account history, see what we've collected, and request deletion of non-essential information directly.

HOW WE PROTECT YOU

Data Security, Cookies and Account Access

We use industry-standard encryption (TLS 1.2+) for all data in transit and at rest. Your password is hashed, never stored as plain text.

Encryption Standard

All data between your device and our servers travels through TLS 1.2 encryption. Deposits via DANA, OVO, GoPay and QRIS are tokenised before storage, so raw payment details never touch our database.

Account Password

Your password is hashed with bcrypt and salted. We never store it in readable form. If you forget it, we send a reset link to your registered email and you choose a new password on a secure page.

Session Cookies

We use cookies to keep you logged in and remember your preferred language. These expire after 30 days of inactivity. You can clear them anytime via your browser settings without losing your account.

Third-Party Sharing

We do not sell or rent your personal data. Payment processors and anti-fraud vendors see only what they need to process transactions and prevent misuse. All have signed data-protection agreements.

Data Retention

We keep account data for three years after your last login, unless local law requires longer. You can request deletion anytime via live chat or email; we remove non-essential data within 30 days.

Contact Our Privacy Team

Questions about how we handle your data? Email [email protected] or chat with us in the lobby. We explain every data practice in plain language and respond within two business days.

Your Privacy Questions Answered

We hear the same privacy concerns from players across Medan, Semarang and beyond. Here are the answers that matter most when you're deciding whether to open an account with us.

Yes. Log in to Settings > Privacy & Data and download your full account record. You can also email [email protected] with your username and we'll send a detailed list of every field we store — your name, email, phone, payment history and login logs — within two business days.

We store your payment method on file only while your account is active. Once you close your account, we delete payment tokens within 90 days. Transaction records (deposit date, amount, method) are kept for three years for tax and anti-fraud purposes, as required by law.

We do not sell, rent or share your personal data with marketers or data brokers. Payment processors and anti-fraud vendors see only transaction metadata needed to process deposits via DANA, OVO, GoPay and QRIS. All partners are bound by strict confidentiality agreements.

When you close your account, we delete all non-essential data — preferences, login history, contact details — immediately. Legal and financial records (withdrawal proofs, transaction receipts) are retained for three years where law permits, then deleted automatically.

Your password is hashed with bcrypt salt before storage, so we never see it. Two-factor authentication is optional but recommended; if enabled, you'll need both your password and a code from your registered phone to log in from a new device.

Only you and wangi288 support staff (when you contact us) can see your balance and transaction history. Payment processors and banks see only deposit and withdrawal amounts and timestamps, never your account balance or other details.

Contact us immediately via live chat or email [email protected]. We'll verify your identity, review your recent login activity, and reset your password. If fraud occurred, we'll investigate and secure your account within two hours of your report.